• If you are not happy with your purchase, you may return it for a refund within 30 days of purchase.
  • Shoes must be unworn and in the same condition you received them in, and in their original packaging.
  • If you suspect your shoes are defective, please contact customer care and we will assist you.
  • Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse.
  • We will notify you via email when your return has been processed.
  • Only shoes purchased on should be returned to our warehouse.
  • If you purchased Goodyear shoes at a retailer or online store other than, returns should go that retailer.
  • We do not offer exchanges. Please place a new order, should you want a different color, size or style.
  • For returns from Alaska and Hawaii please contact customer care.


To process a return and obtain a prepaid return label please click below and enter your email address and order number to lookup your order.

After following the on-screen steps, you will be able to print the return shipping label, and return your order using the original shipping box.

Process Return