Frequently Asked Questions

Yes, you will find a link to our size chart on every product page, right above the size selection.

Certainly! We've recently introduced various styles available in wide width. Look out for the "wide width" option on eligible products. Be sure to explore our collection of shoes available in wide width as well.

Absolutely! Due to high demand, certain styles, colors, sizes, or widths may temporarily be out of stock. Don't worry, though – we'll be restocking them soon! Be sure to sign up for a back-in-stock notification or check back regularly for updates.

We welcome all major credit cards, including American Express, Discover, MasterCard, and Visa, as well as payment options like PayPal, Apple Pay, and Shop Pay. Simply choose your preferred payment method during checkout.

Your chosen payment method will be charged upon placing your order, once we've begun processing it.

If you have a registered account, you can easily check your order status on your Account page, which is updated promptly after your payment is processed and your order ships.

If you don't have an account yet, you can create one today and log in to track the status of your order.

Our fulfillment center starts processing orders promptly, making it challenging to make changes to most orders. If you require any modifications, please reach out to Customer Care.

We strive to dispatch your order promptly. If it's already in processing, changes may not be feasible. In such instances, feel free to initiate a return once you received your order.

Shipping Within the Continental United States:

Enjoy free shipping on all orders over $99.

For orders under $99, our shipping fee is $4.99 per order.

Shipments to AK, HI, PR:

A shipping fee of $19.99 per order applies.

Absolutely! Enjoy free shipping on all orders over $99 within the Continental United States.

Our goal is to ship all orders within 24 hours on regular business days.

If you place your order before 12pm EST, we strive to process and ship it on the same business day. Orders placed after 12pm EST will be shipped the following business day.

Shipments within the contiguous United States typically arrive within 3-5 business days, while all other shipments should arrive within 5-10 business days.

Once your order ships, you'll receive a shipping confirmation email with a tracking link.

Once your order ships, you'll receive an email confirmation containing a link to track your package with the shipping carrier.

We ship via FedEx Ground Economy, formerly known as FedEx SmartPost. This service combines FedEx's Ground shipping with final delivery carried out by the U.S. Postal Service. Through SmartPost, FedEx delivers packages to the nearest post office to the final destination, and USPS completes the delivery to customers, typically on the following day.

We currently deliver to all 50 states in the United States, including Alaska, Hawaii, and Puerto Rico.

At present, we exclusively ship within the United States. For international shipments, we suggest utilizing reputable Freight Forwarders such as https://www.myus.com.

At present, we exclusively ship within the United States. For international shipments, we suggest utilizing reputable Freight Forwarders such as https://www.myus.com.

We gladly accept returns of unworn products within 30 days of receiving your order. For detailed instructions on returns, please visit our Returns and Policy Page.

We're only able to accept returns for items purchased directly from our online store. If you bought your item from a retailer, please return it to the retail store where you made the purchase.

Once we've received and processed your return shipment, we'll promptly issue your refund.

You'll receive a refund confirmation via email as soon as your refund has been processed.

Please allow 3-5 business days for the funds to appear in your account, depending on your payment method and bank processing times.

Our fulfillment center kicks into action swiftly, making it challenging to make changes to most orders.

If you need to cancel or modify any details on your order, please reach out to Customer Care.

While we aim to ship your order as promptly as possible, once it's processed, changes may not be feasible. In such cases, you can simply initiate a return after your order arrived.

Yes, we do charge a flat fee for the use of our pre-paid USPS Return label, inspection of the returned product(s), repackaging, and restocking of unworn products that have been returned.

For returns from within the Continental United States:
There is a $4.99 charge for returns, which will be deducted from your refund.

For returns from AK, HI, PR:
There is a $19.99 charge for returns, which will be deducted from your refund.

Our Customer Care team is here to assist you from Monday to Friday, 8am to 5pm EST.

Feel free to reach out to us via our Customer Care page or via live chat.

When contacting us about your order, please be sure to include the order number provided in your order confirmation email or shown on your account's order history.